Six Sigma Green Belt Certification Practice Exam

The statement is true because both internal and external customers significantly influence and can be impacted by a project's outcome. Understanding the needs, expectations, and feedback from both types of customers is crucial in ensuring that the project aligns with their requirements and delivers value effectively. This dual focus helps identify opportunities for improvement and ensures all stakeholders are considered in the decision-making process, which can lead to better project results and customer satisfaction. Engaging with both internal and external voices helps to create a more holistic view of the project's impact and helps in prioritizing efforts that address the most pressing concerns of all involved.